Ordering information

Overview of the whole buying process and options when shopping with us.

Steps Options
1. Choose products & add to cart.
  • Active
  • Hexagon
  • Deluxe
2. Choose extras & add to cart.
  • Engraving
  • Bowl
  • Hose
  • T-shirt
  • etc.
3. View cart & Proceed to checkout.
  • Enter coupon
4. Enter your billing/shipping address.
  • Enter coupon
  • Add a note to your order, if ordering engraving or you have some specifications
5. See the prices of different shipping methods and choose your preferred shipping method.
  1. DHL Express (3 – 7 business days, depending on your location)
    • For orders more than €200 the delivery to any place in the world is FREE
    • For orders up to €199,99, fast delivery to any location in the world is €25
  2. Standard delivery to EU (1-3 weeks)
    • For orders more than €200 the delivery to any place in EU is FREE
    • For orders up to €199,99, standard delivery to EU is €15
  3. DPD delivery service (2 – 4 business days, available only in Baltic’s)
    • For orders more than €30 the delivery is FREE to the parcel machine
    • For orders, up to €29,99 the delivery to the parcel machine is €3,5
    • Direct delivery to the shipping address is €6
6. Choose your preferred payment option & pay.
  1. Secure debit/credit card payment in EUR currency through EveryPay.
  2. Secure debit/credit card or PayPal payment in EUR or USD currency through PayPal.
  3. Use a bank link when you are in Estonia, Latvia, Lithuania or Finland.


If you didn’t get your answer here, please visit our FAQ page.

IF you cannot find answer to your questions, please feel free to get in touch with us at shop@hekkpipe.com.

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