1.1 The present terms and conditions are applicable for all legal relations arising between all persons (hereinafter referred to as Customer) and and HEKK Ltd, the owner company of www.hekkpipe.com (hereinafter referred to as Hekkpipe) as a result of purchasing the products from Hekkpipe.
1.2 In addition to the present terms, the legal relations arising as a result of purchasing the products from Hekkpipe are regulated by applicable legislative acts of the Republic of Estonia.
1.3 The Hekkpipe logo, the HEKK and “Hekkpipe” names are registered or unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner. The written content displayed on this website is owned by its respective author and may not be reproduced in whole, or in part, without the express written permission of the author.
1.4 In order to provide the best and most secure service and for the benefit of Hekkpipe online store development, HEKK Ltd has the right to amend and supplement the present terms as well as Hekkpipe price lists. All terms and pricing changes will be published online on the www.hekkpipe.com website.
1.5 Terms and pricing changes come into effect immediately after their publication on www.hekkpipe.com website. Should the order be placed before the terms change has occurred, the legal relations between the client and HEKK Ltd are to be regulated according to the conditions which were in force at the time of placing the order, unless provided otherwise by law or the present terms.
2. Purchase terms
2.1 The customer may be:
1) a natural person at least 18 years old;
2) a legal person
2.2 The customer declares that he/she is a natural person at least 18 years old.
2.2.1 In view of the above, Hekk OÜ can reasonably assume that the customer is at least 18 years of age.
2.3 Hekk OÜ may refuse to enter into a contract of sale if it learns that the customer is bellow 18 years of age.
2.4 The customer declares that he/she has reviewed the Terms and Conditions of Hekkpipe online store before effecting the sale/purchase transaction and agrees and undertakes to comply with the said terms and conditions.
3.1 All prices of products being sold at Hekkpipe are presented in USD or EUR currency.
3.2 Shipping cost shall be added to the cart total price at checkout if applicable. Shipping options and corresponding costs are given at the end of the checkout page after entering billing and shipping information. Shipping cost varies depending on the destination, the number of products in the shopping cart and the shipping method chosen by the Customer.
4. Shopping cart and order placement
4.1 The shopping cart is created the moment you click the “Add to cart” button. From there on it is possible to view the cart or go to checkout.
4.2 At checkout the Customer is asked to fill in their billing and shipping information, to choose their preferred shipping method and to choose their preferred payment option.
4.3 After confirming the order, the Customer is directed to make the payment.
4.4 The contract enters into force the moment the payment is transferred to one of Hekkpipe’s accounts.
5. Paying for an order
5.1 The Customer can pay for their order using PayPal or a debit/credit card. The Customer can choose their debit/credit card to be processed by either PayPal (preferred in case of USD currency) or EveryPay (preferred in case of EUR currency). Other payment options might be available depending on the customer’s location (Direct Bank Transfer or Bank Links).
6. Delivery and acceptance
6.1 After the contract has entered into force according to section 4.4, the ordered product will be prepared for shipping at our warehouse in Tallinn, Estonia. The ordered product will be shipped out as soon as reasonably possible using the shipping method chosen by the Customer. The time of delivery varies depending on the destination country and the shipping method chosen by the Customer.
6.2 The Customer shall receive a notification of shipment and tracking number via email for the parcel after the order has been shipped.
6.3 Approximate delivery times according to shipping methods are described on the Ordering Information page: https://hekkpipe.com/ordering-information/
6.4 Should the ordered product be out of stock and therefore cannot be possibly delivered within the time period specified in section 6.3, as well as other situations where the timely delivery is not possible due to circumstances which Hekkpipe cannot be held responsible for, we will inform the Customer by phone or e-mail specified in the order within 2 business days from the moment the contract becomes operational according to section 4.4 of the present Terms, and will agree on a new delivery time (and/or shipping method) with the customer.
6.5 Delivery address cannot be changed after the order is shipped. HEKK Ltd and the carrier are not responsible for delivery delays and discrepancies should such delay or discrepancy be caused by inaccurate or incorrect data submitted by the customer.
6.6 Before accepting the package, please check the condition of the package. If the package appears to be damaged, do not accept the package. By signing the delivery note, customer confirms that the package was in a good condition the moment of delivery or that he/she is satisfied with the condition of the package (goods are not damaged).
7. Cancelling the order and returning the product
7.1 Customer has the right to cancel the order within 6 hours after Hekkpipe has received the payment by sending an e-mail to firstname.lastname@example.org along with the order number. This is applicable only if Hekkpipe has not yet shipped out the order and has not sent the tracking link to the Customer. In this case Hekkpipe will fully refund the payment together with the shipping costs and other applicable fees.
7.2 If the Customer is not satisfied with the product(s), the Customer have the right to return it/them within 14 days from the moment the Customer received the product(s) by sending an e-mail to email@example.com along with the order number, reason(s) for returning and pictures explaining the reasons. In the case of returning the product Hekkpipe will refund the charge for the product(s) but not the shipping fee.
7.3 In case the product(s) shall be returned according to 7.2, the returned product(s) must be fully complete, unused, in their original packaging and contain all items supplied to the customer (wooden case, hose, water bottle, center tubing, bowl, hookah tong, leash/strap).
7.4 When returning the product according to section 7.2, the product is the Customer’s responsibility (including the shipping/costs incurred of the product) until it reaches the return address, so please ensure your return is packaged securely to prevent any damage to the item or its packaging. Any returns that are damaged when Hekkpipe receive them will not be eligible for a refund. All products should be returned to:
Street: Tondi 17b
7.5 Customer’s refund will be credited to the original purchaser’s PayPal account or debit/credit card. If your order has been sent to a destination outside the EU, any applicable customs duties and/or sales taxes are non-refundable through Hekkpipe. Please note that refunds may take up to 10 business days for your bank to complete, depending on their processing time.
8. Warranty terms and returning faulty products
8.2 HEKK Ltd (“Hekkpipe”) warrants our Hekkpipe products against defects in material or workmanship for a period of six months (Warranty Period) from the original date of purchase.
8.3 If a material or workmanship defect arises with regard to any Hekkpipe product, and a valid claim (see section 8.4) is received within the Warranty Period, Hekkpipe will (i) repair the product using new or refurbished parts or (ii) replace the product with a new or refurbished product. For purposes of this limited warranty, “refurbished” means a product or part that has been substantially returned to its original specifications. In the event of a defect, these are your exclusive remedies.
8.4 A valid claim of a defect in either material or workmanship consists of the following information: (i) order number, (ii) date of purchase, (iii) date of receipt of the product, (iv) detailed description of the problem and what might have caused it, (v) sufficient picture(s) where the problem is clearly visible. The claim can be sent to firstname.lastname@example.org.
8.5 In the case of receiving a valid claim, Hekkpipe will (i) send a new part of the product or (ii) organize the shipping of the faulty part of the product from the customer to Hekkpipe and back to the customer. Hekkpipe will cover the shipping fees.
8.6 All products should be returned to:
Street: Tondi 17b
9.1 Hekkpipe is not in any way responsible for possible health risks associated with smoking or using the product for any other purpose or in any other way.
9.2 The correct and best way to use a Hekkpipe is decribed in the printed How-To manual provided with the hookah. The same document can be found at https://hekkpipe.com/how-to-set-up-hookah/.
9.3 The most important aspect in terms of safety is that when using the hookah for smoking, the wooden lid has to be closed.
9.4 Hekkpipe is not in any way responsible for any damage that might be caused by the burning coal.
10. Liability and Force Majeure
10.1 Hekkpipe and the Customer are mutually liable for any damage caused to another party by not complying with the present terms in amount and in cases provided for by the applicable European Union legislative acts.
10.2 Hekkpipe is not responsible for the damage incurred to the customer as well as product delivery delays, should such damage or delivery delay be caused by circumstances beyond Hekkpipe control, and occurrence whereof Hekkpipe did not foresee and could not have possibly foreseen (Force Majeure).
11. Other conditions
11.1 Hekkpipe is not in any way responsible for possible health risks associated with smoking or using the product for any other purpose or in any other way.
11.2 All the personal data, submitted by the customer while visiting and effecting purchases from Hekkpipe are considered confidential. All debit/credit card transactions are processed by PayPal or Everypay and therefore no personal data other than name and contact details will be transferred to Hekkpipe online store.
11.3 All matters not covered by the present terms are to be resolved based on the applicable legislative acts of Estonian Republic.
11.4 All the disputes between the customer and Hekkpipe regarding ordering and buying products from Hekkpipe are to be resolved by negotiations. Should the compromise not be reached, the Parties have the right to turn to Customer Protection Department or Tallinn City Court in order to protect their rights. The Parties shall rely upon the applicable legislative acts of Estonian Republic while resolving disputes.
12.1 All the images are for illustrative purposes only.
12.2 Product price and stock status can change with no prior notice.