Terms & Conditions

1. Applicability

1.1 The present terms and conditions are applicable for all legal relations arising between all persons and HEKK Ltd, the owner company of www.hekkpipe.com (hereinafter referred to as Hekkpipe) as a result of purchasing the products from Hekkpipe.

1.2 In addition to the present terms, the legal relations arising as a result of purchasing the products from Hekkpipe are regulated by applicable legislative acts of the Republic of Estonia.

1.3 The Hekkpipe logo, the HEKK and “Hekkpipe” names are registered or unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner. The written content displayed on this website is owned by its respective author and may not be reproduced in whole, or in part, without the express written permission of the author.

1.4 In order to provide the best and most secure service and for the benefit of Hekkpipe online store development, HEKK Ltd has the right to amend and supplement the present terms as well as Hekkpipe price lists. All terms and pricing changes will be published online on the www.hekkpipe.com website.

1.5 Terms and pricing changes come into effect immediately after their publication on www.hekkpipe.com website. Should the order be placed before the terms change has occurred, the legal relations between the client and HEKK Ltd are to be regulated according to the conditions which were in force at the time of placing the order, unless provided otherwise by law or the present terms.

2. Purchase terms

2.1 The customer may be:
1) a natural person at least 18 years old;
2) a legal person

2.2 The customer declares that he/she is a natural person at least 18 years old.

2.2.1 In view of the above, Hekk OÜ can reasonably assume that the customer is at least 18 years of age.

2.3 Hekk OÜ may refuse to enter into a contract of sale if it learns that the customer is a natural person below 18 years of age.

2.4 The customer declares that he/she has reviewed the Terms and Conditions of Hekkpipe online store before effecting the sale/purchase transaction and agrees and undertakes to comply with the said terms and conditions.

2. Pricing

2.1 All prices of products being sold at Hekkpipe are presented in USD.

2.2 Shipping cost shall be added to the product price on checkout if applicable. Shipping cost is given on the checkout page of the shopping cart after choosing the country to ship to, and varies depending on the destination and number of products in the shopping cart.

3. Shopping cart and order placement

3.1 The shopping cart is created the moment you click the “Add to cart” button.

3.2 You must choose a destination country where the products will be shipped. To confirm the changes click the “update total” button. To proceed with the payment click “checkout”.

3.3 You will be redirected to a PayPal page, where you must enter the billing info in order for PayPal to process the payment. You can pay with a credit or debit card and you do not need to have a PayPal account.

3.4 The contract enters into force the moment the payment is transferred to HEKK Ltd PayPal or bank account.

4. Paying for an order

4.1 You can pay for the order using PayPal. After “checkout” you will be redirected to a PayPal page in order to process the payment. PayPal accepts Visa, MasterCard, Discover and American Express.

5. Delivery and acceptance

5.1 After the contract has entered into force according to section 3.4, the ordered product will either be delivered to the nearest post office of the address specified in the order or directly to customers’ address, depending on the country. The time of delivery varies depending on the destination country.

5.2 The delivery shall be handled using a postal service or a courier depending on the destination country. Customer shall receive a tracking number via email for the parcel after the order has been shipped.

5.3 The delivery time is up to 3 business days for orders shipping to the European Union and up to 5 business days for orders deliverable to the United States and Canada. The delivery time for the rest of the world is up to 10 business days.

5.4 Should the ordered product be out of stock and therefore cannot be possibly delivered within the time period specified in section 5.3, as well as other situations where the timely delivery is not possible due to circumstances which HEKK Ltd cannot be held responsible for, we will inform the customer by phone or e-mail specified in the order within 2 business days from the moment the contract becomes operational according to section 3.4 of the present Terms, and will agree on a new delivery time with the customer.

5.5 Delivery address cannot be changed after the order is shipped. HEKK Ltd and the carrier are not responsible for delivery delays and discrepancies should such delay or discrepancy be caused by inaccurate or incorrect data submitted by the customer.

5.6 Before accepting the package, please check the condition of the package. If the package appears to be damaged, do not accept the package. By signing the delivery note, customer confirms that the package was in a good condition the moment of delivery or that he/she is satisfied with the condition of the package (goods are not damaged).

6. Cancelling the order and returning the product

6.1 You have the right to cancel the order within 24 hours after HEKK Ltd has received your payment by sending an e-mail to shop@hekkpipe.com along with the order number and your bank account details. HEKK Ltd will refund your payment together with the shipping cost.

6.2 If you are not satisfied with the product(s), you have the right to return it/them within 14 days from the moment you received the product(s) by sending an e-mail to shop@hekkpipe.com along with the order number and your bank account details. In the case of returning the product we will refund the charge for the product(s) but not the shipping fee.

6.3 The returned product(s) must be fully complete, unused, in their original packaging and contain all items supplied to the customer (wooden case, hose, water bottle, center tubing, bowl, pincers).

6.4 When returning the product according to section 6.2, the product is your responsibility (including the shipping/costs incurred of the product) until it reaches the return address, so please ensure your return is packaged securely to prevent any damage to the item or its packaging. Any returns that are damaged when we receive them will not be eligible for a refund. All products should be returned to:

HEKK, Ltd

Street: Tondi 17b
City: Tallinn
ZIP: 11301
Country: Estonia

6.5 Your refund will be credited to the original purchaser’s PayPal account/bank account/credit card. If your order has been sent to a destination outside the EU, any applicable customs duties and/or sales taxes are non-refundable through HEKK Ltd. Please note that refunds may take up to 10 business days for your bank to complete, depending on their processing time.

7. Warranty terms and returning faulty products

7.1 HEKK Ltd is not responsible for any kind of damage to the product or malfunction of a part of the product if the product has been used in a way that conflicts with the Terms of Use (see section 8).

7.2 HEKK Ltd (“HEKK”) warrants our HEKK products against defects in material or workmanship for a period of six months (Warranty Period) from the original date of purchase.

7.3 If a material or workmanship defect arises with regard to any HEKK product, and a valid claim (see section 7.3) is received within the Warranty Period, HEKK will (i) repair the product using new or refurbished parts or (ii) replace the product with a new or refurbished product. For purposes of this limited warranty, “refurbished” means a product or part that has been substantially returned to its original specifications. In the event of a defect, these are your exclusive remedies.

7.4 A valid claim of a defect in either material or workmanship consists of the following information: (i) order number, (ii) date of purchase, (iii) date of receipt of the product, (iv) detailed description of the problem and what might have caused it, (v) sufficient picture(s) where the problem is clearly visible. The claim can be sent to shop@hekkpipe.com.

7.5 In the case of receiving a valid claim, HEKK Ltd will (i) send a new part of the product or (ii) organize the shipping of the faulty part of the product from the customer to HEKK Ltd and back to the customer. HEKK Ltd will cover the shipping fees.

7.6 All products should be returned to:

HEKK, Ltd

Street: Tondi 17b
City: Tallinn
ZIP: 11301
Country: Estonia

8. Terms of use for the Hekkpipe hookah

8.1 When screwing the stainless steel center tubing onto the aluminum bottle the customer must make sure they don’t screw the tubing on too tightly. The tubing is attached securely when the rubber washer is in contact with the rim of the aluminum bottle. Further screwing of the tubing might damage the bottle. If the bottle is damaged due to screwing the warranty is breached.

8.3 When using the hookah for smoking, the lid has to be closed.

8.4 HEKK Ltd is not in any way responsible for any damage that might be caused by the burning coal.

9. Liability and Force Majeure

9.1 HEKK Ltd and the customer are mutually liable for any damage caused to another party by not complying with the present terms in amount and in cases provided for by the applicable European Union legislative acts.

9.2 HEKK Ltd is not responsible for the damage incurred to the customer as well as product delivery delays, should such damage or delivery delay be caused by circumstances beyond HEKK Ltd control, and occurrence whereof HEKK Ltd did not foresee and could not have possibly foreseen (Force Majeure).

10. Other conditions

10.1 HEKK Ltd is not in any way responsible for possible health risks associated with smoking or using the product for any other purpose or in any other way.

10.2 All the personal data, submitted by the customer while visiting and effecting purchases from Hekkpipe are considered confidential. All credit card transactions are processed by PayPal and therefore no personal data other than name and contact details will be transferred to Hekkpipe online store.

10.3 All matters not covered by the present terms are to be resolved based on the applicable legislative acts of Estonian Republic.

10.4 All the disputes between the customer and HEKK Ltd regarding ordering and buying products from Hekkpipe are to be resolved by negotiations. Should the compromise not be reached, the Parties have the right to turn to Customer Protection Department or Tallinn City Court in order to protect their rights. The Parties shall rely upon the applicable legislative acts of Estonian Republic while resolving disputes.

11. Disclaimer

11.1 All the images are for illustrative purposes only.

11.2 Product price and stock status can change with no prior notice.